Customer Service cum Telemarketer

Job Type: Full Time

Job Description

  • Handle customer service support on our Mobile Application (Interior Premium Outlet) regarding products and services such as furniture, home decor and appliances, lighting, air-conditioning, electrical work, renovation etc. 
  • Cold calling and sales closure via emails/phone calls.
  • Deliver and educate prospective customers on the benefits of the mobile app, products & services. 
  • Answer customer enquiries and solve customer complaints by telephone. 
  • To build relationships and communicate with customers over the telephone and providing high standards of service through open and interactive communication.
  • Participating in reviewing internal operation excellence including and not limited to periodic review of customer’s credit, regular review on customer’s payment behaviour, monitoring on shipment of goods, providing sales quotations, determining on stock availability to ensure customer-centric excellence and processing of sales orders. 
  • Recommend the best plan and solutions according to customer information and needs.

Job Requirements

  • Candidate must possess at least SPM.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Must be fluent in Mandarin, English and Bahasa Melayu.
  • Personal drive in achieving sales target assigned.
  • Ability to think independently and possess a positive attitude with minimum supervision.
  • Good communication skills.
  • Applicants must be willing to work in Bandar Bukit Puchong.
  • Working Days & Hours: Monday – Friday (9am- 6pm), 1st Saturday of the month (9am – 1pm).

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